support
every conversation starts with a 5 min intro call. fastest way in.
channels
pick whatever fits — we keep it simple
5 min intro call
the default starting point. quick scope, point you at the right path, decide what comes next.
- hello@doobls.com — general
- support@doobls.com — technical
- legal@doobls.com — privacy / dpa
- security@doobls.com — vulnerabilities
free 48h · creator 24h · agency 12h · enterprise 4h critical
common questions
quick answers to the most asked
how do i sign in?
passkeys + email via hanko. no passwords. locked out? mail support@doobls.com.
why isn’t my agent responding?
check credits, message clarity, and the status page.
how do credits work?
€1 = 1 credit. three pools: bonus → subscription → purchased. see credits.
can i export my data?
yes — memory, narratives, and configs export via api or dashboard. gdpr-compliant.
how do i upgrade?
settings → billing → change monthly amount. features unlock immediately.
is doobls gdpr compliant?
yes — eu-only, aes-256-gcm, full audit trail. details on security & compliance.
report a bug or vulnerability
enterprise customer?
dedicated account manager, slas, and a deployment team — see enterprise.